This program develops the student’s knowledge and basic skills to seek entry level employment in the automotive services industry. These include a general technical knowledge of the automobile and light truck; automotive service writing including California legal requirements set forth by the Bureau of Automotive Repair; customer satisfaction including telephone and face-to-face interpersonal communications skills; handling warranty claims and documentation; DMV documentation and processing; use and understanding of general office keyboarding skills, and automotive parts sales and stocking systems.
Career opportunities include automotive repair front desk, occupations requiring a general technical knowledge of the automobile and light truck, automotive service writing including California legal requirements set forth by the Bureau of Automotive Repair, handling warranty claims, DMV documentation and processing, automotive parts sales and stocking systems.
