Course / programme / degree
1 HIGHER DIPLOMA IN HOTEL OPERATIONS (Tourism and Hospitality course)
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LOUIS PRESTON Sri Lanka Colombo 05 2016-03-23
HIGHER DIPLOMA IN HOTEL OPERATIONS

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HIGHER DIPLOMA IN HOTEL OPERATIONS

This course allows students familiarize themselves with various aspects of Food & Beverage Operations, Global Hospitality Industry, Front Office Operations and Housekeeping and Accommodation Operations
 

COURSE CONTENT
 

FOOD & BEVERAGE OPERATIONS

Restaurant concept and types of outlets; banqueting, fast food, hotel, industrial, outside catering, institutional, in-flight, restaurant, public house and transport catering 

Typical organization structures and job titles in kitchen, restaurant and banqueting departments

 

GLOBAL HOSPITALITY INDUSTRY

Defining the global hospitality industry 

The size and scope of the industry

Commercial and catering services sectors

 

FRONT OFFICE OPERATIONS

The organization structure of rooms division

Front of house department; reception, advance reservations, cashiering, guest relations, switchboard, concierge, porting

Roles and responsibilities of front of house staff

The guest cycle

Property management systems

Liaison with other departments

 

HOUSEKEEPING AND ACCOMMODATION OPERATIONS

The organization structure of the housekeeping and accommodation department

Roles and responsibilities of managers, supervisors and staff

The range of accommodation available in the commercial sector; hotels, motels, country house hotels

Liaison with other departments 

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1HIGHER DIPLOMA IN HOTEL OPERATIONS (Tourism and Hospitality course) LOUIS PRESTON Sri Lanka Colombo 05 2016-03-23