Curriculum
Module 1: Hotel Management
- Hotel as business, Financial accounting
- Hotel Products and Markets,
- Hotel Organization, Management and Staff
- Hotel Reception,
- Hotel Bedrooms and Bathrooms,
- Hotel Housekeeping,
- Hotel Catering,
- Beverages,
- Other services
Module 2: Tourism Management
- Tourism industry and Products,
- Tourism markets,
- Tour operators,
- Travel agencies, establishment and management
- Transports,
- Accommodation and catering,
- Marketing and Promotion of Tourism
Module 3: Hospitality Customer Services
- Introduction to customer services,
- Effective communications,
- Presenting a positive professional image,
- Handling customer complaints,
- Conflict Handling
Module 4: Computer technologies in Hotel management
- Room handling,
- Keys programming,
- Phone calls payment,
- Alarm programming
Module 5: Foreign language
- Russian or Spanish language
Module 6: In-Hotel internship
- Internship in different hotel departments |
